EasyPass Driving School Terms and Conditions

Last updated: 5/10/26

These Terms and Conditions apply to products and services purchased from EasyPass Driving School (“EasyPass”, “we”, “us” or “our”), including driving lessons, driving tuition packages, intensive courses, driving test vehicle hire, theory test booking services and instructor training.

By placing an order or booking a service, you confirm that you have had a reasonable opportunity to read these Terms and Conditions and agree to be bound by them. If you do not agree to them, you should not place an order or make a booking.

These Terms and Conditions should be read together with our Refund and Cancellation Policy, any product-specific terms, your booking confirmation and our Privacy Policy. If there is a conflict between these general Terms and Conditions and any product-specific terms, the product-specific terms will apply to the extent of the conflict.

Nothing in these Terms and Conditions excludes or limits any statutory rights or remedies that you may have under applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. About EasyPass and Instructor Provision

EasyPass may provide driving tuition directly or through approved partner driving schools or instructors engaged under contractual arrangements with EasyPass.

Driving lessons may therefore be delivered by an instructor provided directly by EasyPass or by an approved partner instructor acting on behalf of EasyPass.

An instructor may be:

● an Approved Driving Instructor (“ADI”); or
● a Potential Driving Instructor (“PDI”) who holds the required DVSA trainee licence, where applicable.

A PDI is a trainee driving instructor who is permitted to provide paid driving instruction while completing the required training, subject to applicable legal and regulatory requirements.

By booking driving lessons with EasyPass, you acknowledge that your instructor may be an ADI or a properly licensed PDI, where permitted by applicable regulations.

Lesson fees and course prices are set by EasyPass and apply regardless of whether your allocated instructor is an ADI or a PDI. No refund, discount or price adjustment will be provided solely because of the instructor’s grade or status.

All partner driving schools and instructors engaged by EasyPass are expected to hold the licences, approvals and insurance required by law and to meet EasyPass’s professional standards.

Your contract for the driving tuition purchased from EasyPass is with EasyPass. Tuition may be delivered by your allocated instructor, whether provided directly by EasyPass or through an approved partner arrangement.

EasyPass may allocate, substitute or reassign an instructor or approved partner where reasonably necessary, including where an instructor becomes unavailable. We will make reasonable efforts to maintain continuity of tuition and the agreed service.

2. Learner Driver Terms

2.1 Eligibility and Driving Licence Requirements

To receive driving lessons, you must:

● normally be aged 17 or over;
● be aged 16 or over where the law permits you to learn to drive at that age, including where you receive the higher rate of the mobility component of Personal Independence Payment (“PIP”); and
● hold a valid driving licence or provisional driving licence that permits you to undertake the relevant driving tuition in Great Britain or Northern Ireland.

You must provide your allocated instructor with valid evidence of your driving licence before your first lesson and whenever reasonably requested.

If you cannot provide the required evidence, the instructor may refuse to provide the lesson. Where the lesson cannot proceed because you have failed to provide the required evidence, the lesson may remain chargeable.

You must immediately inform EasyPass and your instructor if your licence is expired, suspended, revoked or otherwise restricted, or if your legal entitlement to drive changes.

2.2 Instructor Status and Contractual Arrangements

Tuition may be provided by an instructor allocated directly by EasyPass or through an approved partner arrangement.

Where applicable, the instructor may be an ADI or a trainee instructor holding the appropriate DVSA trainee licence. A trainee instructor must hold the required licence before providing paid driving instruction.

Where your instructor operates as a self-employed franchisee or approved partner of EasyPass, this does not affect your entitlement to the tuition purchased from EasyPass.

2.3 Waiting Lists and Instructor Availability

EasyPass may operate a waiting list where an instructor is not immediately available in your area.

Waiting times may vary depending on instructor availability, location, customer availability, manual or automatic vehicle requirements, driving test availability and other relevant requirements or preferences.

Unless a specific start date has been expressly confirmed in writing, EasyPass does not guarantee a particular waiting time or commencement date.

2.4 Instructor Delays

Unforeseen circumstances, including traffic congestion, road closures, accidents or other unexpected events, may occasionally cause an instructor to arrive late.

Where an instructor is delayed, reasonable efforts will be made to notify you. Where appropriate, the lesson may be extended, adjusted or rearranged.

2.5 Vehicle Breakdown and Unforeseen Circumstances

If the vehicle being used for your lesson breaks down, develops a fault or becomes unavailable for another unforeseen reason, the instructor may need to rearrange the lesson.

EasyPass or the instructor will make reasonable efforts to arrange an alternative vehicle or replacement lesson where appropriate.

2.6 Driving Tests

EasyPass and its instructors are not responsible for driving tests cancelled, postponed or changed by the Driver and Vehicle Standards Agency (“DVSA”).

Any DVSA decision concerning the availability, cancellation or postponement of a driving test is outside EasyPass’s and the instructor’s control.

Important: Your Driving Test – Readiness, Notification and Use of the Training Vehicle

Booking a driving test does not guarantee that your instructor will provide the training vehicle for the test. Your instructor will assess your progress throughout your training and will make a professional judgement as to whether you are driving safely and consistently at the required standard to use the vehicle for your practical test.

You should always discuss your proposed driving test date with your instructor before booking a test. This gives your instructor the opportunity to assess your progress, discuss your readiness, check their availability and advise you whether they consider you are likely to be ready for the test.

If you already have a practical driving test booked, you must tell your instructor about the test before booking lessons specifically to prepare for it. You should not book a test without discussing it with your instructor and then inform them when there is insufficient time to change or cancel the appointment without potentially losing the test fee. Under the current DVSA rules, you are responsible for booking, changing, swapping or cancelling your own car driving test. Normally, at least 10 full working days’ notice is required to change or cancel without losing the test fee. (GOV.UK⁠)

If your instructor considers that you are not yet driving at the required safe standard, they may advise you to postpone or rearrange your test and complete further training. Where the instructor decides that the training vehicle should not be used for the test, the DVSA Approved Driving Instructor Code of Practice states that sufficient notice should be given where possible to help avoid loss of the test fee. (GOV.UK⁠)

Important Disclaimer: The responsibility for booking and managing your driving test remains with you. If you book a test before you are ready, fail to discuss the test with your instructor in advance, or notify your instructor of an existing test when there is insufficient time to make alternative arrangements, EasyPass Driving School and the instructor cannot accept responsibility for any loss of the DVSA test fee, cancellation or rescheduling costs, additional lesson costs, travel expenses or any other costs you may incur as a result, to the extent permitted by law.

You should therefore always speak to your instructor before booking, changing or swapping a practical driving test, and provide sufficient notice of any test you have already booked. This allows your instructor time to assess your driving and, where necessary, recommend further lessons or other training before you take your test.

2.7 Payments Made Directly to an Instructor

Where EasyPass has expressly authorised payment to be made directly to your instructor, you should retain suitable evidence of payment, such as a receipt, appointment card or payment confirmation.

EasyPass may be unable to resolve a payment dispute where you cannot provide reasonable evidence of payment.

2.8 Cancellation or Rearrangement of Driving Lessons

If you need to cancel or rearrange a lesson, you must contact your allocated instructor directly and provide at least two working days’ notice, unless different notice is stated in the product-specific terms.

For these purposes, a working day means Monday to Friday and excludes UK public and bank holidays.

Cancellation or rearrangement requests should be made by text message or email. You should ensure that your request has been received by the instructor.

Where less than two working days’ notice is provided, the lesson may be charged at your current lesson rate.

If you fail to attend without providing the required notice, the lesson may also be charged at your current lesson rate.

2.9 Customer Not Available for a Lesson

Your instructor will normally send a text message when they arrive at the agreed collection address.

If you do not respond or attend, the instructor will normally wait for up to 15 minutes.

If you do not attend within that period and no alternative arrangement has been agreed, the lesson may be treated as missed and charged at your current lesson rate.

2.10 Alcohol, Drugs and Fitness to Drive

An instructor may refuse to start or may terminate a lesson if they reasonably believe that you are under the influence of alcohol, drugs or another substance that may impair your ability to drive safely.

A lesson may also be refused or terminated if the instructor reasonably believes that you are otherwise unfit to drive safely or that continuing would breach road safety requirements.

Where a lesson is refused or terminated for these reasons, it may be treated as cancelled by you and the applicable lesson fee may be charged.

2.11 Customer Behaviour

EasyPass operates a zero-tolerance policy towards abusive, threatening, harassing or violent behaviour, whether verbal or physical, towards its staff, instructors, partner instructors or customers.

EasyPass may suspend or terminate tuition where such behaviour occurs. Serious incidents may be reported to the relevant authorities.

Where tuition is terminated because of serious or unacceptable behaviour, EasyPass may refuse to provide further lessons. Any refund of prepaid lessons will be considered in accordance with these Terms and Conditions and applicable law.

2.12 Use of a Vehicle for a Practical Driving Test

Your instructor may withdraw permission for their vehicle to be used for a practical driving test if, in their professional judgement, your driving is not sufficiently safe or suitable for the test.

Where reasonably practicable, the instructor will explain the reasons and may recommend further tuition.

The decision to permit use of an EasyPass vehicle for a practical driving test remains a matter of professional and safety judgement for the instructor.

Any DVSA test fee or other third-party fee remains subject to the relevant third party’s terms.

2.13 Events Outside Our Reasonable Control

EasyPass will not be responsible for delay, loss, cost or inconvenience caused by circumstances outside its reasonable control, including vehicle breakdown, vehicle defects, accidents, severe weather, road closures, traffic disruption, instructor illness or other unforeseen events.

Where reasonably possible, EasyPass or the instructor may arrange a replacement vehicle, alternative instructor or rearranged lesson.

2.14 Instructor Contact Details

EasyPass will provide the contact details of your allocated instructor for arranging and communicating about lessons.

You are expected to communicate directly with your instructor about lesson times, collection arrangements, cancellations and routine lesson matters.

2.15 Customer Service and Complaints

If an issue cannot be resolved directly with your instructor, contact EasyPass at:

Email: info@easypassdrivingschool.co.uk

We aim to acknowledge complaints within five working days and, where reasonably possible, provide a substantive response within ten working days. More complex matters may take longer.

2.16 Training Vehicle

Your instructor will provide a suitable training vehicle that is roadworthy, appropriately insured, maintained and fitted with dual controls where required for the tuition.

EasyPass and its instructors will make reasonable efforts to keep the vehicle clean and presentable. Minor variations in cleanliness or presentation may occasionally occur.

2.17 Instructor Conduct and Appearance

Instructors providing tuition on behalf of EasyPass are expected to act professionally and maintain appropriate standards of personal presentation.

EasyPass will take reasonable steps to maintain these standards.

2.18 Smoking Policy

Smoking and the use of tobacco products are prohibited inside all EasyPass and instructor vehicles during lessons.

A breach of this policy may result in the lesson being stopped and further action being taken under these Terms and Conditions.

2.19 General

These Terms and Conditions apply together with any specific terms for the product or service purchased, including intensive courses, weekend courses, driving test vehicle hire and tuition packages.

Nothing in these Terms and Conditions excludes or restricts statutory rights under applicable UK law.

3. Paying for Lessons and Prepaid Packages

EasyPass operates a contact centre without public access and a website through which customers may purchase driving lesson packages for tuition provided by EasyPass-approved instructors.

Payment may be made:

● online by credit or debit card through the EasyPass website;
● by bank transfer; or
● by telephone card payment on 07999 970000.

3.1 Prepaid Driving Lessons

By purchasing prepaid lessons, you acknowledge that:

1. after each lesson, the instructor may confirm to EasyPass that the lesson was delivered;
2. following confirmation, payment may be released to the instructor under the arrangements between EasyPass and the instructor;
3. you should raise lesson queries with your instructor first where appropriate, and contact EasyPass if the matter cannot be resolved;
4. EasyPass may withhold or delay payment to an instructor where a lesson is disputed, has not been delivered, has been incorrectly recorded or where misuse of the booking or payment system is reasonably suspected; and
5. EasyPass may request reasonable evidence to investigate a disputed lesson or payment.

3.2 Paying Your Instructor Directly

Where this arrangement has been authorised, you may pay your instructor directly.

You are responsible for:

● obtaining and retaining a receipt or other suitable evidence of payment;
● ensuring that the amount paid and the lesson or lessons covered are clearly recorded; and
● using a payment method agreed with the instructor.

EasyPass may request evidence of payment where a lesson or payment is disputed.

Where the instructor provides tuition on behalf of EasyPass or under an approved arrangement, EasyPass may assist with queries or disputes even where payment was made directly to the instructor.

4. Redeeming Prepaid Lessons

You and your instructor are responsible for agreeing the date, time, collection address and duration of each lesson, subject to the product purchased and the instructor’s availability.

Your instructor cannot guarantee availability at all requested times or dates. You are responsible for communicating with your instructor and agreeing suitable appointments.

Prepaid lessons remain subject to the applicable cancellation, rearrangement and expiry terms.

4.1 Lesson Prices

Prices may change from time to time.

Lessons or packages purchased before a price change will normally be provided at the price paid at the time of purchase, subject to the applicable product terms.

Additional lessons purchased after a price change will be charged at the price applicable at the time of purchase.

5. Cancellation Policy

5.1 Individual Driving Lessons

You must provide at least two working days’ notice to cancel or rearrange a lesson.

Working days are Monday to Friday and exclude Saturdays, Sundays and UK public and bank holidays.

Requests must be sent directly to your instructor by text message or email. You should ensure that the request has been received.

Where the required notice is not provided, the full lesson fee may be charged at your current lesson rate.

If you fail to attend without the required notice, the lesson may also be charged in full.

5.2 Block Bookings and Prepaid Packages

Each lesson within a block booking or prepaid package remains subject to the applicable cancellation and rearrangement requirements.

If you cancel or miss a lesson without the required notice, the lesson may be deducted from your remaining balance or charged at your current lesson rate, as applicable.

Cancelling one lesson does not automatically cancel the entire package.

If you request cancellation of the remaining package, any refund will be considered under the product-specific terms and applicable law.

Where a refund is due, EasyPass may calculate the value of lessons already provided using the applicable individual lesson rate, where permitted by the contract and applicable law.

5.3 Instructor Cancellation

If your instructor needs to cancel or rearrange a lesson, EasyPass or the instructor will provide as much notice as reasonably possible.

Where a lesson cannot take place because of illness, vehicle problems, an emergency or circumstances outside the instructor’s reasonable control, it will normally be rearranged for a mutually suitable date and time.

6. Transfers and Refunds

6.1 Transfers

Driving lessons, intensive courses and other services purchased in your name are personal to you. They cannot be sold, transferred, assigned or passed to another person unless EasyPass expressly agrees otherwise in writing.

EasyPass may refuse a request to transfer, assign or reallocate a lesson, course or service.

6.2 Refunds for Unused Lessons and Services

If you choose to stop using a prepaid service after it has commenced, refunds for unused lessons or services will not normally be provided, subject to any statutory rights that apply.

Unused prepaid driving lessons may remain available for six months from the original purchase date, unless a different period is stated in the product-specific terms or required by law.

After that period, unused lessons will normally expire and cannot be claimed, transferred or exchanged for a refund, subject to applicable statutory rights.

7. One-Week and Weekend Intensive Courses

This section applies to Options 1, 2, 3 and 4 and Weekend Options 1 and 2.

7.1 Course Commitment and Payment

The dates and times selected at booking form an important part of the contract. You should ensure that you are available for all scheduled lessons.

By booking, you confirm that:

● you have selected and agreed the course start date and scheduled dates and times;
● Options 1, 2, 3 and 4 are normally scheduled from Monday to Friday over the specified course period;
● Weekend Options 1 and 2 are scheduled over Saturday and Sunday;
● the dates and times are reserved specifically for you; and
● changing the dates or times may not be possible because the instructor has reserved them for your course.

7.2 Cancellation Within 24 Hours

You may request cancellation within 24 hours of booking by emailing:

info@easypassdrivingschool.co.uk

Where the request is received within 24 hours, EasyPass will refund the amount paid less a £50 administration charge, subject to any statutory cancellation rights.

The £50 charge is intended to reflect reasonable administrative costs associated with processing the booking, reserving dates and times, allocating an instructor and committing availability.

If the course is due to start within the 24-hour period, services may already have commenced or costs may have been incurred. Any refund will then be dealt with in accordance with applicable law.

7.3 Changes After 24 Hours

After the 24-hour period, requests to cancel, postpone, transfer or change the course will be considered under these Terms and Conditions and applicable law.

There is no automatic right to transfer the course to another date. Any change is subject to availability and any conditions communicated at the time.

7.4 Cancellation After Commencement

If you cancel, discontinue or fail to attend after the course has commenced, no refund will normally be provided for the unused portion because the remaining dates and times were reserved specifically for you.

EasyPass may consider exceptional circumstances case by case, subject to applicable law.

7.5 Changes by EasyPass

EasyPass may make reasonable changes where necessary because of instructor illness, vehicle problems, test-centre availability or other circumstances outside its reasonable control.

We will make reasonable efforts to minimise inconvenience and offer an alternative arrangement where appropriate.

8. Instructor Training

8.1 Course Price and Payment

The instructor training course costs £1,280.

Payment may be made:

in full at the time of booking; or
by three instalments:
£480 at the time of booking;
£400 one month after the first payment; and
£400 one month after the second payment.

All instalments must be paid by their respective due dates. The course must be paid for in full before all training is completed.

Once the first payment has been received, EasyPass Driving School will provide the details of the allocated trainer. The trainer will aim to contact you within 24 hours to arrange your training.

8.2 Course Inclusions

The course includes:

Part 1 theory training materials;
10 hours of Part 2 driving training;
40 hours of Part 3 instructor ability training; and
Part 3 training materials.

The course price covers only the training and materials specifically listed above.

Unless expressly agreed otherwise in writing, the course price does not include DVSA test fees, additional training hours, travel expenses or any other third-party costs.

8.3 DVSA Test Fees

DVSA test fees are not included in the course price and must be paid separately by the trainee.

The current DVSA fees at the date of publication are:

ADI Part 1 test: £81.00
ADI Part 2 test: £111.00
ADI Part 3 test: £111.00

These fees are set by the Driver and Vehicle Standards Agency (DVSA) and may change. Any increase or revised fee will be the responsibility of the trainee. (GOV.UK⁠)

Unless EasyPass Driving School expressly agrees otherwise in writing, the trainee is responsible for booking and paying the relevant DVSA tests.

8.4 Training Appointments

Once a training session has been arranged, you agree to attend at the agreed date, time and location.

Training sessions are arranged specifically for you and are subject to the availability of the allocated trainer.

EasyPass Driving School’s standard two working days’ notice requirement for cancellation or rearrangement of ordinary driving lessons does not apply to instructor training, unless the trainer agrees otherwise in writing.

If you need to cancel or request a rearrangement of a training session, you must contact the trainer as soon as possible.

Where insufficient notice is provided, or where you fail to attend a scheduled training session, the session may be treated as a missed appointment and the cost of the session may remain payable, subject to applicable consumer law and the fairness of the charge in the circumstances.

There is no automatic entitlement to a replacement session or refund for a missed appointment.

8.5 Cancellation and Refunds

If you cancel or discontinue the instructor training course after training has commenced, EasyPass Driving School will not normally provide a refund for training already provided or for course payments relating to training or materials already supplied, subject to any statutory consumer rights that may apply.

Where training or course payments have been made in advance for services that have not yet been provided, any entitlement to a refund will be considered in accordance with these Terms and Conditions and applicable UK consumer law.

Nothing in these Terms and Conditions is intended to exclude, restrict or otherwise limit any statutory cancellation, refund or consumer rights that cannot legally be excluded or restricted.

8.6 Instalments

Instalments that have become due remain payable in accordance with the agreed payment schedule, unless otherwise required by law.

If an instalment is not paid when due, EasyPass Driving School may suspend further training until the outstanding payment has been received.

EasyPass Driving School may also decline to arrange further training appointments or provide additional course materials while an amount remains overdue.

Suspension of training due to non-payment does not automatically extend any applicable course completion or expiry period.

9. Driving Test Bookings

9.1 Car Driving Tests

From 12 May 2026, learners are expected to book and manage their own car driving test appointments through GOV.UK, subject to any changes made by the DVSA.

Learners should:

● confirm readiness with their instructor;
● obtain the instructor’s reference number where required;
● select a suitable test centre;
● choose a date allowing sufficient preparation; and
● check all details before confirming the booking.

You must confirm that you are the learner taking the test and agree to the applicable DVSA terms.

The learner is responsible for booking, managing and, where permitted, changing the appointment. EasyPass and its instructors cannot book or amend the appointment on your behalf where DVSA rules prohibit them from doing so.

Only the number of changes permitted by the DVSA may be made. You should check the current GOV.UK guidance before booking.

9.2 Theory Test Booking Service

DVSA theory test fees are separate from any EasyPass administration fee.

If you ask EasyPass to book a theory test, a non-refundable £7 administration fee will apply, in addition to the DVSA test fee.

If you ask EasyPass to cancel or rearrange a test booked on your behalf, the request must comply with the DVSA rules in force at the time.

You must provide at least five working days’ notice to EasyPass. This does not guarantee that the change will be possible, as the request must also meet the DVSA deadline.

Requests must be emailed to:

info@easypassdrivingschool.co.uk

The request is received only when it reaches EasyPass by email. You remain responsible for checking that it has been received and confirming revised details.

10. Short-Notice Driving Test Car Hire

10.1 Service Description

This service provides vehicle hire for a practical driving test only. It does not include driving tuition.

It is intended for experienced learners who believe they are already at the required DVSA standard.

10.2 Collection Point

Collection and drop-off will take place at:

Gateshead Interchange
West Street
Gateshead
NE8 1BH

You are responsible for arriving at the agreed location on time.

10.3 Eligibility

By purchasing this service, you confirm that:

● you have prior experience driving on UK roads;
● you hold a valid provisional driving licence and are legally entitled to drive;
● you can drive safely and competently;
● you can perform the manoeuvres and other elements required during the test; and
● you believe you are at the required standard.

10.4 Vehicle Provision

EasyPass will provide a manual or automatic, fully insured and dual-controlled vehicle, accompanied by a suitably qualified and DVSA-registered instructor.

The vehicle and instructor are provided for vehicle familiarisation, the mock test and the DVSA practical test only.

10.5 CCTV and Recording

Driving may be recorded by CCTV or other equipment installed in or around the vehicle.

Recordings may include audio and video inside and outside the vehicle and may be used for legitimate safety, evidential, insurance, incident investigation and protection purposes.

Personal data and recordings will be processed in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

10.6 Duration

The service is intended to last three hours:

● 30 minutes: vehicle familiarisation;
● 1 hour 30 minutes: mock driving test, including manoeuvres;
● 45 minutes: DVSA practical driving test; and
● 15 minutes: return to the meeting point.

Actual timings may be affected by DVSA delays or other circumstances outside EasyPass’s reasonable control.

10.7 Driving Assessment and Vehicle Withdrawal

No tuition is included.

During the familiarisation period and mock test, the instructor will assess whether you can drive safely and to a standard suitable for proceeding with the practical test.

If, in the instructor’s professional judgement, your driving presents a safety concern or is not suitable for the test, EasyPass may withdraw the vehicle.

In that event:

● the service will be treated as provided up to the point of withdrawal;
● no refund will normally be provided, subject to statutory rights; and
● EasyPass will not be responsible for the DVSA test fee or other resulting costs.

10.8 Cancellation

You may request cancellation within 24 hours of booking by emailing:

info@easypassdrivingschool.co.uk

Where the request is received within 24 hours, EasyPass will refund the amount paid less a £50 administration charge, subject to statutory rights.

If the booking is due to commence within the 24-hour period, services may already have commenced or costs may have been incurred. Any refund will be dealt with in accordance with applicable law.

After 24 hours, there is no automatic right to cancel, postpone, transfer or change the booking. Any request will be considered subject to availability, these Terms and Conditions and applicable law.

10.9 Licence and Legal Requirements

You must bring your valid provisional driving licence and meet all DVSA requirements.

If you cannot legally drive or take the test, the service may not be provided. Any refund will be dealt with under these Terms and Conditions and applicable law.

10.10 Customer Conduct

EasyPass operates a zero-tolerance policy towards abuse, harassment, threats or violence towards staff, instructors, examiners or customers.

EasyPass may terminate the service immediately where such behaviour occurs or continuing would create a safety risk. No refund will normally be provided where termination results from such behaviour, subject to statutory rights.

11. Website Terms and Conditions

11.1 Use of the Website

By accessing or using the EasyPass website, you agree to these Website Terms and Conditions. If you do not agree, you must not use the website.

You may view, download, copy and print pages for personal, non-commercial use only.

You must not modify, reproduce, distribute, display, publish or commercially exploit website material without EasyPass’s prior written consent.

EasyPass may change the website, its content, services, products, prices and availability at any time.

We make reasonable efforts to keep information accurate and current, but the website may contain errors or omissions. Information may be corrected or updated without notice.

11.2 Changes and Records

EasyPass may update these Website Terms and Conditions by publishing a revised version.

Changes apply from publication unless stated otherwise.

The terms applying to a product or service are those in force when you book, together with any product-specific terms.

You should retain a copy of the applicable terms, booking confirmation and receipt.

11.3 CCTV and Data Protection

Driving during a lesson, mock test or driving test may be recorded by CCTV or other equipment.

Recordings may include audio and video inside and outside the vehicle. Systems may record continuously or on a loop, with recordings automatically overwritten after a limited period unless retained for an incident, complaint, insurance, legal or evidential purpose.

CCTV may be operated and managed by the relevant instructor or vehicle operator. EasyPass may not routinely manage, store or have direct access to recordings held by an individual instructor.

Requests for access should be made to the relevant instructor in the first instance. Identity verification may be required. If a recording has been overwritten or is otherwise unavailable, it may not be possible to provide a copy.

11.4 Data Protection

Personal data and recordings will be processed in accordance with the UK GDPR, the Data Protection Act 2018 and other applicable data protection law.

Recordings will be retained only for as long as reasonably necessary, subject to legal, insurance and evidential requirements.

Further information is available in the EasyPass Privacy Policy.

11.5 Photographs and Marketing

With your consent, an instructor may take photographs during or after your first lesson, after you pass your test or at promotional events.

Where you consent, EasyPass and/or the relevant instructor may use the photographs in print, online, on social media or in other promotional materials.

Consent is voluntary and may be withdrawn at any time by contacting EasyPass. Withdrawal does not affect processing carried out before withdrawal.

Photographs will be processed in accordance with applicable data protection law.

11.6 Reviews and Feedback

EasyPass welcomes genuine and honest reviews.

Reviews must reflect the reviewer’s genuine experience and must not knowingly contain false or misleading information, impersonate another person or be submitted to mislead customers.

Nothing prevents a customer from expressing a genuine opinion or making a genuine complaint.

EasyPass does not require positive reviews or prohibit genuine negative reviews.

Where a review appears potentially unlawful, defamatory or misleading, EasyPass may respond and take any lawful action available to it.

The Digital Markets, Competition and Consumers Act 2024 contains provisions concerning fake reviews and misleading review practices. Customers should ensure that reviews comply with applicable law.

11.7 Customer Services and Complaints

Contact:

Email: info@easypassdrivingschool.co.uk

Please address complaints to the Manager.

EasyPass aims to acknowledge complaints within five working days and provide a substantive response within ten working days where reasonably possible.

Telephone calls may be recorded for training, quality assurance, security and evidential purposes. Recorded calls will be handled in accordance with applicable data protection law.

11.8 Contact Details

EasyPass Driving School

Telephone: 07999 970000
Email: info@easypassdrivingschool.co.uk
Website: www.easypassdrivingschool.co.uk

Opening hours

Monday to Thursday: 9.00 am–6.00 pm
Friday: 9.00 am–5.00 pm

12. Statutory Rights

Nothing in these Terms and Conditions excludes, restricts or limits any statutory right or remedy that cannot lawfully be excluded or limited.

Where a provision conflicts with a statutory consumer right, the statutory right will take precedence.