Terms and Conditions
In these conditions (“Conditions”) “We”, “Us” or “Our” means EASYPASS DRIVING SCHOOL and “You” or “Your” means the customer. You must read these Terms and Conditions in full as they set out our complete Terms upon which we have agreed to provide, and you have agreed to Obtain, driving tuition from us. We and Your Instructor reserve the right to charge for any lessons affected by your failure to comply with any of these Conditions.
About Your Instructor
Your Instructor is one of Our self-employed franchisees whose relationship with Us is governed by a franchise agreement, No contractual liability shall arise or subsist between You and Us, However We will assist You with Your requirements. Our instructors are licensed as driving Instructors and have obtained such licenses from the Driver and Vehicle Standards Agency
Driving tuition is only available to persons:
- Aged 17 and over (16 and over if disabled);
- Who hold valid UK provisional driving licence (“licence”); and
- Who are legally entitled to drive in the UK.
If you take driving lessons, it is your responsibility to ensure that you have the appropriate licence the licence must be presented to your driving instructor prior to the commencement of your tuition, for the purposes of the driving instructor checking your entitlement to drive you must also present to your driving instructor on or before your 1st driving lesson either your national insurance number or your ‘check code’ generated from the Government website, more information can be found at https://www.gov.uk/view-driving-licence.
Your Instructor reserves the right to refuse to provide you with tuition or to cancel any lessons you have agreed to or booked If You fail to provide him/her with the licence and/or the ability for him/her to check your entitlement to drive prior to or on your first lesson. Any lessons the instructor has to cancel due to this situation are still chargeable.
Your tuition is governed by a contract between you and Your Instructor. Accordingly, you and Your Instructor are responsible for arranging the date, and time, pick up location and duration of your lesson.
Your Instructor will:
- Provide You with driving/theory tuition at the hourly rate communicated to You;
- Recommend what are, in their opinion, the most appropriate training methods and aids to help You study for Your theory and hazard perception test;
- Design a course of lessons to match Your specific driving and learning needs from Your first lesson right through to Your practical test;
- Provide You with driving/theory lessons which You and Your Instructor will agree in advance;
- Provide a presentable, modern, properly maintained and dual controlled EASYPASS branded car for each lesson;
- Also recommend where appropriate, advanced courses to help You develop Your skills for: motorway driving, driving in extreme weather conditions and the Pass Plus;
- Give You relevant feedback during Your lessons and record Your development at the end of each lesson;
- Monitor Your progress, advise and recommend what is, in Your Instructors opinion, the appropriate time to book Your mock practical test and once it has been agreed between you both, You or Your instructor will apply for Your practical driving test and where required, Your Instructor will advise whether it should be subsequently rescheduled;
- Provide training on a one-to-one basis with no other learner in the car at anytime;
- Honour the full time booked for each lesson, which should include an introduction, practical training and a debrief at the end of your lesson;
- at all times conduct themselves in a professional manner including:
- being courteous and considerate to you
• avoiding physical contact except in an emergency
• not smoking during your lessons
• not use their mobile phone unless in an emergency or directly for your benefit;
- Reserve the right to cancel a lesson or finish a lesson early on the grounds of road safety;
- Not discriminate against you and will always abide by the law;
- Endeavour to be on time at the agreed pick-up point and be available for the full duration of the lesson booking, subject to any unforeseen circumstances beyond their control;
- Endeavour to give You two working days notice (excluding Bank Holidays) should a lesson need to be rescheduled;
- Respond professionally to any worries or issues that you may have and try to resolve them to your satisfaction. If appropriate, they will give you the name of the EASYPASS manager to whom you can refer the matter.
If Your Instructor is for whatever reason unable to comply with their obligations to You, both We and Your Instructor reserve the right to arrange for an alternative Easy Pass Instructor to provide You with some or all of Your driving/theory tuition.
If We or Your Instructor are unable to arrange for an alternative Instructor to provide Your driving tuition, or in the event of a mechanical breakdown of the vehicle in which You have been learning to drive, or for any other reason, the Instructor reserves the right to rearrange Your lessons for a time convenient to both You and the Instructor.
- The 4 hours for £44.00
- The 10 hours for £152.00
- The beginners offers are strictly for beginners only who have had no previous driving experience.
- All offers are limited to one per pupil.
Intensive Driving Courses
You can choose to pay for your intensive driving course either in full or by paying an initial £99 deposit. Once your deposit is paid we can secure your practical test booking and your driving instructor will be in contact with you within 48 hours to plan in your course. You must pay the remaining balance of your intensive driving course directly to your instructor on your first driving lesson. If you don’t pay for the balance of your course as stated this would result in either the rescheduling or the cancellation of your test date until payment has been received. Any payments made in relation to intensive courses are held for 6 months and you are required to complete the course within 6 months of your booking otherwise your course will be cancelled and you will not be able to rebook the course or obtain a refund.
Once you have booked your lessons with your instructor, you are fully committed to completing these and if for any reason a lesson is changed or cancelled the lesson fee will be deducted from your balance. Our standard 48 hours cancellation policy does not apply to intensive courses. Once your lessons are booked in with your instructor you are unable to change driving instructors at any point during your driving course. Any abusive, offensive or other such conduct will not be tolerated and the course may be terminated.
If you don’t make progress as expected Your Instructor will advise you whether your test should be rescheduled. If You are not test ready then Your Instructor holds the right to refuse the use of the vehicle in attempting the practical test and will instead recommend a more practical length of course best suited for You.
Your test will be booked at your chosen test centre. You must not change or cancel the theory or practical test, only the Easy Pass office is entitled to change or cancel your test. If you at any time change or cancel your practical test Your Driving Course may be terminated and you will not be entitled to a refund. The Intensive courses consist of 1 hour for the driving test and the remaining hours to be taken as driving lessons leading up to the practical driving test.
EasyPass hold no responsibility in any pupil choosing the incorrect course and all customers should ensure that the course they are choosing is the correct one for them. If there is any doubt you should buy an assessment lesson with your course so we can professionally assess you before your course begins or at the least speak to our advisors on 0333 207 4044 who can try and advise you before you buy.
Lesson Cancellation Policy
You must cancel your lessons giving at least 48 Hours notice (excluding Bank Holidays) (“Minimum Notice”) if You wish to cancel or rearrange Your lesson, otherwise You will be liable for 100% of the lesson fee. Where you have pre-paid for any lesson but fail to attend or provide the Minimum Notice, You will still be liable for the Lesson fee. Intensive driving courses are exempt from the standard 48 hours notice cancellation policy, for information on the cancellation policy for intensive courses please see ‘Intensive Driving Courses’.
Your Instructor will carry the appropriate motor insurance should you be involved in a collision as a learner driver whilst in control of driving the Instructor’s tuition vehicle.
we reserve the right to change the price of all our learner driver products including all tuition, at any time.
Non-Block Booked Tuition
The price of lessons that have not been pre-paid (as part of a block booking consisting of a minimum 10 hours worth of tuition time (“Block Booking”) may be changed at any time. You will receive prior notice of any price increases.
Block Booked Tuition
The cost of Block Booked tuition is based on the lesson price in force at the time that the booking is made and will be valid for a period of 6 months from the date of making the booking. If you fail to complete your block booking within 6 months from the date of making the booking, any remaining hours will be lost. Block Bookings are non refundable.
We also reserve the right to introduce special offers from time to time in respect of both Our On the Road and Off the Road products together with any other products that we may decide. Such offers will not affect the price of Block Bookings unless it is expressly stated within the offer.
Where You make any payments directly to Your Instructor or any of Our Instructors it is Your responsibility to ask for and obtain appropriate receipts or other proofs, in relation to all payments You make to Your Instructor or any of Our Instructors. Where we are able to, we will assist you with any discrepancies in payments you have made without ever accepting liability for the same, EasyPass Driving School is not responsible for the safe keeping of any monies that you decide to pay to your driving instructor directly in cash and you do so at your own risk. For the avoidance of doubt please be aware any payments paid by you directly to your driving instructor will not be protected by EasyPass Driving School.
Learner Driver Tuition – Refund Policy
All payments are non refundable, If You fail to complete your block booking within 6 months from the date of making the booking, any remaining hours will be lost.
We may request additional information from you to confirm your identity in order to comply with the Money Laundering Regulations 2007; we will also use this information to ensure adherence to Our Merchant Operating Instructions for card collection facilities.
Learner Driver Products – Returns/Refund Policy
You may cancel Your order for any goods that You purchase from Us without penalty by returning the unused, unopened and undamaged goods within 14 days of Your purchase. All goods that you wish to return must be in the same condition in which they were supplied to you and in their original packaging. If any of the goods you receive are damaged or faulty on receipt, you must inform us within 48 hours of receipt and where it is possible; we will provide you with replacements of any goods which are faulty or damaged. If we are unable to replace such goods, we will notify you and you will be entitled to a refund. You will not be entitled to a refund or replacement of the goods if:
- any goods that You return to Us are in Our opinion used, damaged or not within their original packaging; or
- You decide You no longer want the goods and do not return them within 14 days of Your purchase; or
- You fail to inform Us of any faulty or damaged goods within 48 hours of receiving them. Postage and Packaging (P&P) is non-refundable.
Your Driving Test and Test Fees
The Driver and Vehicle Standards Agency DVSA determines the Theory and Practical test fees. If you would like us to book your test on your behalf, we will be happy to do so and will charge a non refundable booking fee for doing so. The booking fee will cover any administrative costs that we may incur.
If you wish to cancel or rearrange a test that we have booked with the Driver & Vehicle Standards Agency – DVSA on Your behalf, we will follow the Driver & Vehicle Standards Agency – DVSA cancellation procedure as set out on the Driver & Vehicle Standards Agency – DVSA website at http://www.Driver & Vehicle Standards Agency – DVSA.gov.uk. Currently the Driver & Vehicle Standards Agency – DVSA cancellation procedure states that you can cancel or rearrange your test providing you give at least three clear working days’ notice. If you require us to arrange a cancellation or rearrange any driving or theory test on your behalf, we will require a minimum of 5 working days’ notice in order to do so. If you fail to provide us with a minimum of 5 working days notice you may remain liable for all or some of the test fee and any late cancellation fees. In any event we accept no liability to you for any payments or expenses that you may incur in relation to your driving and/or theory tests. If you ask us to cancel your test for you we will continue to hold your booking fee for a period of 6 months from when you originally paid your booking fee, please note booking fees are non refundable.
If you think we have made an error in booking your test, please contact us by telephoning 0333 207 4044. In the event we agree that we have made an error in the booking, we shall rebook another test on your behalf at no additional cost to you. No monetary compensation will be paid for any lessons taken prior to the original test or leading up to the new test. We cannot be held accountable if with the Driver & Vehicle Standards Agency – DVSA change or cancel your test due to their availability.
It is your responsibility to ensure that you have the appropriate driving licence and any other relevant documents (Theory Test Certificate Number, Passport if applicable) and that you take them with you to your driving test, neither We and/or your driving instructor accept any liability in you forgetting the documents needed to present for test and subsequently you being refused to sit your driving test.
If You are not ready for Your driving test then Your Driving Instructor holds the right to refuse the use of the vehicle in attempting the practical test.
By taking bookings, providing certain information and documentation, and in processing payments, we and the Agent act on behalf of Your Instructor. No contractual liability arises between you and us or the Agent under the agreement between you and Your Instructor. Neither the Agent nor We have and shall have any liability to You in relation to any injury, loss or damage arising from the use of the tuition vehicle or from the facts or omissions of Your Instructor or any other one of Our Instructors. Further, We will not in any event be liable for any losses relating to any earnings or business interests that You may have including but not limited to loss of profits, business, loss of opportunity or any business interruptions or delays that You may incur even in the event of a error made by Us. This does not apply to any claim you may have for personal injury or death and nothing in these Conditions will affect your statutory rights.
We do not guarantee to provide or procure the provision of any of the services referred to in these Conditions if We are prevented from doing so in circumstances beyond Our reasonable control, including without limitations, the activities of civil government authorities, third party industrial disputes, internal industrial disputes where We have taken the reasonable steps to prevent the effects of such action on any of the services set out in these Conditions but have been unable to do so; acts of God, or severe weather conditions.
We reserve the right to make reasonable changes to the services referred to in these Conditions and to these Conditions for any reason we deem necessary. Where we do make any such changes, we will give you reasonable notice of the changes. If as a direct result of such changes the services we provide to you are substantially varied to your detriment, and where we are satisfied of the same, you may cancel your agreement with us by giving not less than 30 days’ notice in writing to our address below.
If any provision of these Conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, un enforceability or unreasonableness, be deemed severable and the remaining provisions of these Conditions shall continue in full force and effect.
Informing You about Products and Services
If You have indicated Your agreement We may contact You by mail, telephone, fax, e-mail or SMS/MMS to inform You of any goods, services or promotions that You may of interest to You. If you decide you do not wish to receive such information, please inform us, but be aware that this will prevent you from receiving our special offers and/or promotions.
Data Protection Notice
For the purposes of the Data Protection Act 1998, the data controller in relation to the information You supply is: EASYPASS DRIVING SCHOOL Pinetree Centre, Durham Road, Birtley, DH3 2TD We may use the information You provide for administration, marketing, customer services and profiling Your purchasing preferences. We do not sell, rent or exchange your personal information with any third party for commercial reasons. When you give us information about another person, you confirm that they have authorised you to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice. You have the right to ask for a copy of your information (for which we will charge a reasonable fee to cover our administration costs) and to correct any inaccuracies contained therein.
If You have any concerns or complaints about any part of Your driving tuition which cannot be resolved with Your Instructor, please contact: EASYPASS on 0333 207 4044, Email us at firstname.lastname@example.org or write to us at EASYPASS, Pinetree Centre, Durham Road, Birtley, DH3 2TD and address your email or letter to the manager.
We aim to resolve complaints within 5 working days, in some instances we may ask for the complaint to be sent in writing, any requests sent in writing we will try to resolve within 28 working days. Please note: We may record telephone calls for staff training and evidential purposes.
EASYPASS Driving School 0333 207 4044,